I’ve successfully had two Apple books printed via Aperture. Easy, convenient, and they turned out perfectly.
The third book has black residue (dried ink, perhaps?) on two of the pages. Here, I’ve picked it off to see what was underneath: just the paper.
This morning at 7:30am, I wrote a brief note to Apple Support:
Two pages have 1/2″ wide, vertical lines of black deposits which can be scraped off to show white paper underneath, rather then the color of the image.
I have photos I’d be happy to send.
and received an auto-reply stating that Apple will “send you a personal response soon (generally within 24 hours).”
When I returned from a meeting at 10:30am, I had the reply (just the auto-replies from other companies have taken longer) with the resolution:
I’m very sorry that your book contains 1/2″ wide vertical lines running through some of the images. I am committed to resolving this issue for you, and so you will receive a full refund as well as recommendations for successfully re-ordering your book:
I have issued a full refund in the amount of $56.11. This credit should be sent to your credit card within the next 3-5 business days.
I have also examined the PDF file submitted with your order and have confirmed it does not contain the issue you reported. I can process a new order using this PDF file, but I need your consent. Please note that you will be charged for this new order. If you wish to receive a new copy of your book, please let us know by replying to this email.
Again, please accept my apologies for any inconvenience, and thank you for your patience.
So … sounds a bit like a template but regardless, they refunded the cost without requesting photos, and then left it to me to decide if I really wanted to try again.
best. service. ever.