Category Archives: apple

Apple Books – great customer service

Exceptional customer service really sets Apple apart from any other book printing services I’ve used so far. And while they may not get things sorted out the first time, they always have on the second. One book I had printed … Continue reading

Posted in aperture, apple, photobook | 9 Comments

Another trip to the genius bar at the Apple store

Last Thursday I opened my macbook at work and noticed that part of the top case was splintering off , parallel to the front just above IR sensor. I was heading up to Vermont that afternoon, so decided I could … Continue reading

Posted in apple | 3 Comments

Ongoing backup solution #2

hard drive Originally uploaded by mikefranklin I thought I was doing pretty well with a RAID NAS. My iMac backs up every night when I’m in Vermont, and my macbook every week or so, and always before vacations. Problem is … Continue reading

Posted in apple, backup | Leave a comment

MPIX photobook review

the killer: binding by stapes Originally uploaded by mikefranklin Mpix was the fastest to process the book. I uploaded over the weekend; they shipped on Monday via the US postal service, and I received the book on Thursday. Photos of … Continue reading

Posted in apple, mpix, photobook, review | 2 Comments

Restoring macbook after drive failure

As I noted in my previous post, my macbook hard drive failed while I was flying from Oslo to Reykjavík on the way back to Boston. I’d done a complete backup of the macbook before I left. Generally, there are … Continue reading

Posted in apple, software | 2 Comments

Customer support: apple, viovio

apple book reprint flaw Originally uploaded by mikefranklin. A reprint of a defective apple book itself had a defect: dried blue ink on one page. I emailed Apple Support at 9am this morning and at 9:49am I had a refund, … Continue reading

Posted in apple, photobook, viovio | 3 Comments

blurb – (lack of) support

I’ve given up on trying to get a decent book from Blurb; their customer support is unresponsive, so I am left with a book which has posterized images, and is unacceptable. 04-04-2007 emailed blurb about posterization including a link to … Continue reading

Posted in apple, blurb, photobook, viovio | 17 Comments